FAQ’s

Clear your doubts

Frequently asked questions

Here you’ll find quick answers to the most common questions about our services and support.

How is the 5G technology?

Our 5G network delivers ultra-fast speeds, low latency, and reliable coverage for everyday use.

What equipment do I need for installation?

Most plans include the necessary router or modem, and setup is quick with simple instructions provided.

How do I know if I have access to the signal?

Check availability with our coverage map or enter your address in the service tool online.

Can I use the service while traveling?

Yes, depending on your plan, you can stay connected on the go with roaming or mobile data options.

How to get the 2nd copy of the invoice?

Log in to your account to download or request a duplicate copy of your latest invoice anytime.

How to increase my WIFI plan?

Upgrade your plan easily through your account for more speed and better performance.

How it works o 5G connection

See how our 5G connection improves your navigation

Faster
downloads

Enjoy lightning-fast download speeds for apps, movies, games, and large files in seconds.

Turbine
transmission

Experience stable, high-capacity data transfer for smooth browsing and streaming.

Optical
technology

Benefit from advanced technology that delivers clearer signals and stronger connections.

Still having doubts?

Contact our call center

Get quick help with billing, technical issues, and account questions.

Today, hire the best in your region